Last updated 14 November 2026
1. How to cancel
- Log in to My account. We emailed you a password when you joined. If you can't find it, use "Lost your password?" on the login page.
- Go to Subscriptions and open your membership.
- Choose Cancel. The status changes straight away, and we email you a confirmation.
Prefer us to do it? Send us a message, choose "Cancel my membership", and include the email address you signed up with. If you write to us before your next billing date, we'll make sure you aren't charged again, even if we can't action the cancellation until after that date.
2. What happens when you cancel
- We won't charge you again.
- Your membership ends straight away, so you won't be able to run new searches.
- Reports you've already run, and their certificates, stay in your account. You can still open the links in your report emails.
- You can join again later. The $1 trial is only for new customers, so you'd go straight onto the $24.99 monthly price.
3. The $1 trial payment
The $1 trial payment buys a report, which we deliver straight away. For that reason, it isn't refundable once your report has been delivered, unless the Australian Consumer Law gives you a right to a refund (see section 6). If your report wasn't delivered, we'll refund the payment.
4. Forgot to cancel?
It happens. Suppose you're charged the $24.99 monthly fee and you haven't run a report since that charge. If you contact us within 7 days of the charge, we'll refund it in full and cancel your membership. If you've run a report since the charge, we'll cancel your membership so you aren't charged again, but we won't refund that month.
5. Problems with a report
If a report didn't arrive, or is wrong because of a mistake on our part, tell us. We'll fix it, re-run the search at no cost, or refund the charge for that report, whichever is fairest.
Sometimes a report is accurate but contains bad news, such as finance owing or a write-off. That means it has done its job, and it isn't grounds for a refund. If you think a government record about the vehicle is wrong, we'll help you work out who to contact to have it corrected.
6. Your rights under Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to cancel and get a refund for the unused portion, or compensation for the reduced value. If the failure isn't major, you're entitled to have it fixed within a reasonable time. This policy adds to those rights. It doesn't replace them.
7. How we pay refunds
We refund to the card you paid with. Once we approve a refund, it usually appears on your statement within 5–10 business days, depending on your bank. Charges and refunds both show as PPSRLOOKUP.
8. Before you dispute a charge
If you don't recognise a charge or think it's wrong, please contact us first. We can usually sort it out within one business day, which is much faster than a bank dispute.
9. Contact us
Use our contact form or email support@ppsr-lookup.com.au. Real people read every message, usually within one business day.