Terms & conditions

1. About these terms

PPSR Lookup is operated by PPSR Lookup ("we", "us", "our"). These terms apply when you use our website, create an account, or buy a membership. By doing any of those, you agree to these terms, our Privacy policy and our Refunds & cancellation policy.

If you don't agree, please don't use the service.

2. Our service

You enter a vehicle's registration number or VIN, and we show you whether we've found it. Members get a vehicle report, which can include:

• a search of the Personal Property Securities Register (PPSR) and the official PPSR search certificate
• whether the vehicle has been reported stolen or written off
• registration status, vehicle details and open safety recalls, where available

We get PPSR results from the Australian Financial Security Authority (AFSA). Other vehicle information comes from licensed third-party data providers, including data from the National Exchange of Vehicle and Driver Information System (NEVDIS). What a report includes depends on what those sources hold for the vehicle.

We are not a government website. You can search the PPSR yourself at ppsr.gov.au for a small fee per search. Our membership costs more than a single government search. In return, you get a report that combines several data sources, saved reports and multiple searches each month.

3. Your membership and trial

How the price works. At checkout you pay $1 for a 7-day trial membership. When the trial ends, your membership renews automatically and we charge $24.99 to the same card. After that, we charge $24.99 every month on the same date until you cancel. Checkout shows the exact first renewal date and amount before you pay, and you must tick a box to agree to them.

Card statements. Charges appear on your statement as PPSRLOOKUP.

Payments. Stripe processes card payments for us. We never see or store your full card number. If a renewal payment fails, we may try again over the following days. If it still fails, your membership is put on hold until you update your card.

One trial per person. The $1 trial is for new customers. We may decline a trial order, or charge the normal monthly price instead, if you've had a trial before. That includes a trial taken under a different email address.

Price changes. If we change the monthly price, we'll email you at least 30 days before the new price applies to you, so you can cancel first if you don't want to continue.

Prices are in Australian dollars and include GST where it applies.

4. Report allowance

Your membership includes up to 15 vehicle reports in any rolling 30-day period. Each new vehicle you search uses one report. Re-opening a report you've already run doesn't use another. Unused reports don't roll over. The allowance is there to keep the service affordable. If your account shows signs of reselling or automated use, we may limit further searches.

5. Cancelling

You can cancel at any time, in under a minute: log in, go to My account → Subscriptions, open your membership and choose Cancel. You can also contact us and we'll cancel it for you. To avoid the first monthly charge, cancel before your trial ends.

The Refunds & cancellation policy explains what happens when you cancel and when we give refunds.

6. Your account

We create your account at checkout using the email address you give us, and email you a password. Please:

• give us accurate details, and an email address you can access
• change your password after your first login, and keep it private
• tell us straight away if you think someone else has used your account

You're responsible for searches made through your account.

7. Acceptable use

Use reports to help you decide about a vehicle you're thinking of buying, selling or financing. You must not:

• resell, republish or share reports or report data as part of a service to other people
• use bots, scrapers or other automated tools to access the site or run searches
• use report information to locate, harass or contact a person, or for any other unlawful purpose
• try to get around the trial limit, the report allowance or our security measures

Some of our data sources only allow their data to be used for these purposes. Breaking these rules may also breach their terms.

8. How accurate the information is

We report what our sources hold at the time of your search. We take care to present it accurately. We don't create the underlying records, though, so we can't promise they're complete, current or error-free. Records can also change after your search.

PPSR certificates. A PPSR search certificate can protect you against an undisclosed security interest, such as finance owing, but only for a search by the vehicle's VIN or chassis number, and only as at the time printed on the certificate. Run a fresh search on the day you buy, and keep the certificate.

A report doesn't replace a mechanical inspection. It also doesn't prove who owns the vehicle. Check the seller's identity and documents before you pay.

9. Your consumer rights

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to cancel and get a refund for the unused portion, or compensation for the reduced value. You're also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure isn't major, you're entitled to have it fixed within a reasonable time. If we don't fix it, you're entitled to cancel and get a refund for the unused portion.

Nothing in these terms excludes, restricts or changes those rights.

10. Limits on our liability

To the extent the law allows, and apart from your rights under the Australian Consumer Law:

• we aren't liable for indirect or consequential loss, or for loss of profit or opportunity
• we aren't liable for loss caused by errors or gaps in third-party records we didn't create
• where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again, or paying the cost of having it supplied again
• our total liability to you is limited to the fees you paid us in the 12 months before the claim

11. Our content

The website, our branding and the way we present reports belong to us or our licensors. You may save and print your own reports for your personal use, for example to show a seller, a lender or your insurer.

12. Suspending or closing accounts

If you break these terms, misuse the service or don't pay, we may suspend or close your account. If we close your account for reasons that aren't your fault, we'll refund any unused portion of a monthly fee you've paid.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. If a change materially affects your membership, we'll email you at least 30 days before it applies to you. If you keep your membership after that, you accept the change. If you don't accept it, you can cancel.

14. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the courts of that state and the Commonwealth.

15. Contact us

Questions about these terms? Use our contact form or email support@ppsr-lookup.com.au.